Eligibility: Refunds or exchanges are available for damaged or incorrect items. To be eligible, the product must be unused, in its original packaging, and returned within 7 days of receipt.

Process: To initiate a return, please contact our customer service team at info@houseofshiphrah.com. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds: Approved refunds will be processed within 7-10 business days and issued to the original payment method.

Exclusions: Customized products, such as personalized gifts, cannot be refunded unless they are faulty.

By shopping with us, you agree to these terms. If you have any questions, please contact our support team.